Help/FAQ

Questions about the club?

Why can't I find my apartment in the list?
After moving to another room or dormitory.
How do I sign up member?
How do I cancel my membership?
What do I have to do when I get my rental agreement extended?
Why were 14€ / 21€ / 28€ booked from my bank account?
I was asked to transfer money to your bank account. What are your bank details?
The direct debiting failed. Why do I have to pay an extra fee?
My bank details have changed. What do I need to do?

Questions about the network

How do I setup my network settings?
What kind of cable do I need?
What sort of network interface card do I need?
I cannot send e-mails using my favourite mail client. Why?
What is Quota?
How can I get more quota?
I got a new computer, why does it not connect?
I got an additional computer, why does it not connect?